2013 Sustainability Report - page 2

Contents
2013 sustainability RepoRt
4 LETTER TO STAKEHOLDERS
6 OUR APPROACH TO SUSTAINABILITY
7 METHODOLOGY
9 PRYSMIAN GROUP
10 Key numbers
11 The Group
14 History - A journey that began two centuries ago
15 Vision, Mission, Values
16 Global presence
18 Events of the year
20 Awards and recognition
21 Association memberships
23 ECONOMIC AND FINANCIAL RESPONSIBILITY
24 Values and code of ethics
25 Corporate governance
32 Investor relations
33 Economic value distributed to stakeholders
35 PRODUCT RESPONSIBILITY
37 Customer centricity
39 Research, development and innovation
42 Operations
43 Procurement and logistics
47 SOCIAL RESPONSIBILITY
49 Personnel and organisational structure
52 Investing in people
57 Industrial relations
57 Internal communications and involvement
58 Health and safety
59 Commitment to the Community
61 ENVIRONMENTAL RESPONSIBILITY
67 Energy
69 Emissions of greenhouse gases
69 Waste
74 Water
76 Ozone-depleting substances
77 Biodiversity
78 AUDITORS’ REPORT
80 TABLE OF GRI INDICATORS